Refunds & Returns Policy
Damaged goods policy:
If your item was damaged during transit, you may send us an email with proof (attached pictures/videos) to firstname.lastname@example.org. Proof of the damage in videos / images is required. We will use the videos / images to assess the damage accordingly and provide you with the relevant options available to you. In most cases, we will provide you with a replacement of the damaged good.
We can give you a refund unconditionally if you cancel your purchase within 24 hours. Otherwise, you will have to wait for your item to arrive before you can return it to us.. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do deserve the right not to issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- if the product shipped back to us is not in acceptable condition
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.